RMA

Request RMA
To request RMA, here is the instruction.
Please send an email "RMA request order# <the order number>" in the following format to
(To locate your order correctly and quickly, we suggest you reply your order email, copy and paste the following section and fill in the needed fields.):
*. Order number: _____________________________. (Google Checkout order number, or other order number. Skip to the next if you are replying your order email.)
*. Date of order: __________________. (Format: MM/DD/YYYY) (Skip to the next if you are replying your order email.)
*. Total item quantity need to return: __________________.
If you have multiple items to return, please fill in all the information from below to the end for each item.
*. Product condition when order is delivered to you, specify quantity:
  [__]New retail package.
  [__]New OEM package
  [__]Open boxed/Refurbished as product description stated.
  [__]otherwise, __________________________________________
*. What have you done to the package box after you received it? specify quantity:
  [__]Haven't opened neither packaging box.
  [__]Have opened packaging box.
*. What have you done to the inside product box/bag after you received it? specify quantity:
  [__]Haven't opened the inside product box/bag.
  [__]Have opened the inside product box/bag.
    what have you done to the product itself? specify quantity:
     [__]nothing, put everything back, it will be the as same condition as when it's delivered.
     [__]break tapes.
     [__]break labels.
     [__]left finger prints, dirt on the product.
     [__]used/left thermal paste, oil on the product.
     [__]made scratches.
     [__]broke the product.
     [__]other activities that you made the product "Not New" __________________________________________
*. Specify quantity of current conditions:
  [__] inside product box/bag have(has) not been opened, remain(s) original condition.
  [__] inside product box/bag have(has) been opened, can or have(has) been restored back to original condition.
  [__] inside product box/bag have(has) been opened, can not been restored back to original condition.
*. Detail return reason/description/defectiveness for this RMA:
  [__] __________________________________________________________
  [__] __________________________________________________________
  [__] __________________________________________________________
  If the product is motherboard, memory, magnetic hard disk, video card, keyboard, mouse, or speaker, I have tried to use this part on a workable system without success. specify quantity: Yes[__], No[__], Not Applicable[__]
  If the product does not belong to above categories, I have contacted the mfr for this issue and confirmed it's a product defectiveness. specify quantity: Yes[__], No[__], Not Applicable[__]
*. Part name/SKU: ____________________________________________. (copy it from your order, skip to the next if your order has only one item.)
  If you feel you received a wrong part than what you ordered, what's the part name and part number on the box: (otherwise, skip to the next)
  __________________________________.
  Serial number(s): _____________________________. Not found.[__] (Must have serial number in these products: Processors, memory, hard drives, motherboard, video cards)
*. Purpose to return, specify quantity:
  [__]Refund.
  [__]Replacement.
  [__]Refund or replacement.
*. Please attach photos in email if there are observable problems.
Notes:
Please allow 1-3 business days to process your RMA request.